Easy shopping, simple returns – that’s our promise. At KiGO, we’re committed to making your shopping experience as seamless and worry-fee as possible. We understand that there may be times when a purchase may not meet your expectations or your needs might change. When that happens, we make completing a return simple and convenient.

Most items can be returned for a refund or replacement/exchange within 30 days of delivery as long as they are in original or unused condition. For eligible items, you can enjoy free returns. After placing an order, you can find relevant information on an item’s return eligibility in your Order History.

A refund will be provided after we process your returned item at our KiGO. It can take up to 30 days for us to receive and process your return. In certain circumstances refund time frames may be longer.