Shipping

For making the order, working times are from Monday to Friday, between 9 am – 5 pm and excluding public holidays.The additional delays are those carried out by the transport partners.

Delivery times

The products ordered by the web user shall be delivered within a maximum period of time of 30 days from confirmation of the order and payment.

If the product is unavailable, KiGO undertakes to inform the web user without delay so that the web user may be reimbursed in good time and within 14 days at the earliest opportunity from the payment of the sums spent.

In the event of a predictable delay in delivery, KiGO undertakes to inform the web user as soon as possible and by any means so that the latter may then choose to maintain or cancel the order totally or partially.

KiGO may not be held liable for the consequences of any events independent of its will, in particular in the event of force majeure or acts of God leading to delay or cancellation of delivery of the product ordered.

In the event of failure to respect the period of time mentioned plus 7 days, the web user may cancel his or her order by dispatch of a recorded delivery letter with acknowledgement of receipt to the address of the head office provided at the head of these general terms and conditions. The cancellation shall only be accepted by KiGO if the dispatch of the delivery has not taken place between dispatch and receipt of the said letter. The web user shall be reimbursed within 14 days at the latest from receipt of the recorded delivery letter by KiGO.

KiGO reserves the right to choose the goods haulier and guarantees the good routing of the products.

ATTENTION: if the parcel is returned to the sender for being unclaimed or if the web user has provided a wrong delivery address, KiGO reserves the right to bill the web user again for the new shipping fees. In this case, if the package is again returned to the sender, it will not be returned to the Internet user and the amount corresponding to this command, including any additional delivery costs, will be retained by KiGO.

Checking delivery

KiGO guarantees the conformance of the product delivered with the essential characteristics as described on the site www.kigokids.com for usage in accordance with its purpose.

The web user shall check the state of the packaging and the conformity of the product delivered and if need be shall note any reservation on the haulier’s delivery slip.

Carrier

The choice of carrier belongs to KiGO. The parcels are padded and protected.